When you are having problems with your website, we know you need help. We are here to help out! Our technicians are very knowledgeable and have years of experience in web hosting. So if you have a problem, chances are they have heard it before and have a solution.

Our support policy is clearly laid out for two main reasons - so you can reach a solution as fast as possible, and so that we can keep our costs down, and therefore keep our prices down for you.

If your problem has to do with a specific piece of software you have installed on your site; then we do not officially support it. However, we will do our best to help you out with any issues that you have. The best place to find out solutions to these types of problems is to first Google your particular issue. Chances are that someone has come across the problem before. If you can not find an answer, Open a support ticket and we will answer your question promptly.

Step 1: Check our Knowledgebase

Many questions you have may be answered in our Knowledgebase. If you have a question, first search the knowledgebase to see if we have already answered it.

If this does not answer your question, please proceed to step 2 and open a ticket. Your question will likely be added to our knowledgebase so that it can help future questions.

Step 2: Open a Ticket

Make sure when you open a ticket, to select the proper priority level and include a full description of the problem including exact steps to recreate the problem. The more descriptive you are the better chance we will be able to answer your question immediately without us having to ask you more questions. Our typical response time for tickets is 15 minutes.

Another method you can use to open a ticket, in case you do not have access to our ticket system, is send an email to . This will automatically enter a ticket into our support system.

Step 3: Call our office

If the problem is not solved by the ticketing system within a reasonable amount of time, you should feel free to call into our offices to speak with a technician. Our toll-free number is:

We hope by now that your question has been answered. If you have any further questions (or complaints!) please send us a message.